BY PLACING AN ORDER WITH SKYLINE PRINTING, YOU ARE APPROVING THE ORDER INVOICE, PRODUCTION PROOF GIVEN, AND THE FOLLOWING TERMS AND CONDITIONS:
LINES OF CREDIT
Lines of credit are offered to customers paying via purchase order only. No exceptions.
UNDER-RUNS & SPOILAGE
CHANGES TO YOUR ORDER AFTER APPROVAL
MUST HAVE DATES
Skyline Merch will do everything in our power to meet any must-have date, but we cannot guarantee it due to so many factors outside of our control (supplier shortages, shipping delays, weather delays, etc.) Rush fees may apply. Customers will be responsible for any expedited shipping charges associated with the order.
When submitting print ready artwork, all artwork files must be vector format. All text must be converted to outlines.
We will adjust artwork print size to what we think looks best unless the customer specifies specific print dimensions. Printing can only be as good as the artwork. Skyline Printing will not be responsible for poor quality printing due to poor artwork. Skyline Printing is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it.
Orders may be canceled up until the order is approved and invoice is paid. After this, there are no refunds. If you request a design to be made and in turn do not make an order, you will be invoiced for the fee associated for your design which will be due upon receipt.
OUT OF STOCK ITEMS
CLAIMS OR ERRORS
It is very important that you go through your order as soon as possible once you receive it. All claims must be submitted within 48 business hours after the date of delivery. Please email firstname.lastname@example.org to submit your claim. In the case of an error made on Skyline’s behalf, 100% of items must be returned to Skyline Merch or the reprint will not be allowed.
Orders are counted twice before leaving the shop – once in receiving and once as they come off the dryer. Once shirts come off the dryer, they are immediately packed into boxes for delivery. Before making a claim, please ensure that you are actually missing shirts from your order.
Please note that not all shirts will be sewn exactly the same; these dimensions are to be used for reference as a “safe” zone to avoid printing on any seams or edges.
NOTE: Any print that goes over a seam can result in imperfections in the print.
ORDERS INCLUDING FOILING OR TAGS
All orders including foiling or tag printing must be given an additional 4 business to the turn around.
COLLAR & SEAM PRINTING
SPECIFIC MEASUREMENTS WHEN PRINTING
TRADEMARKS & LICENSING
Skyline Printing is not liable for the use of Trademarked or Licensed Images, and the customer assumes full responsibility for the use thereof.
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